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Re: How to measure relationship and quality of case resolution for regular customers?
Some systems (e.g. Salesforce/Service Cloud) allow you to gauge how often you want to survey customers, e.g. if the customer has already filled out a case related customer survey in the last xx days,…1 -
What Customer Success innovations are on your roadmap?
I was wondering what kind of CS innovation you are considering these days to drive customer value and reduce churn. I wonder if anybody is leveraging any new technologies or trying any new processes.…1
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